Reaching The Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints I accept I may be wrong but I must differ – Moderately Intelligent Layman – Perth Australia
If you are a TOC academic, this book is aimed at you.
This was my first TOC book and I did not enjoy it. The reasons:
1) A book needs to grab the reader – even a business book. Reading Reaching the Goal was like having a computer manual read to me in a monotone. Too many facts and little to grab my attention. Another reviewer said that practical examples were needed and that is one great weakness of this book for non-academics.
2) I tried to understand the acronyms but they just kept coming so I stopped caring after a while.
3) Dubious statements about the weakness of other approaches;
a) Cost Accounting could not deal with a relatively simple product mix example. I have a Cost Accounting text book from 1979 that dealt with pretty much the example given.
b) Project task estimates given by participants generally give an 80% chance of success so cut the estimates by 50% to give a 50% chance of completing the task on time. There is probably a sound theoretical reason for this that TOC insiders will know but my experience is that I keep encountering Murphy and even my pessimistic estimates are only just enough.
Needed perspective and thinking tools – Jason Cole – San Francisco, CA United States
I run a smallish services department within a larger company. As a relatively new services manager, I’ve been struggling to figure out how to improve service while managing the inherent uncertainty of a customer facing services department. This book has become a critical tool in my arsenal for thinking about how to organize the department and decide what data I need to improve services. The improvements I’ve started to implement are beginning to ripple through the company saving time, money and stress.
Every manager in our organization is getting a copy of this book. It will provide a common vocabulary and conceptual framework for discussing process and performance improvement efforts.
Resource Management in Complex Systems – James R. Holt – Portland, Oregon
If you are a TOC Expert, you must have Reaching The Goal. This is the best translation of TOC concepts to the challenging world managing large numbers of people out there. Ricketts work is formidable. An excellent author, clear and careful explanation, exceptional results. If you are managing a hospital, insurance company, a design factory or church or a city, this is the book for you. You will find how to rarely be short on resources with almost not waste-This is Magic! You will see how leading measures can prepare you in advance for dramatic changes in market demand. Learn how rapid, reliable response can take you where you want to go. Results oriented projects and process based organizations will benefit greatly. Thanks IBM for sharing!
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“There is no doubt that this is a truly original and groundbreaking work in applying the Theory of Constraints. I run a services company and learned some things about the services business. Anyone involved in large services companies needs to look at what John is proposing. I will definitely quote this material frequently.”
Chad Smith, Managing Partner, Constraints Management Group
“The information presented in this book is badly needed by service providers who struggle to balance supply and demand with their resources.”
Carol A. Ptak, CFPIM, CIRM
“The techniques that John brings to light in this book are the bridge from the vision of Dr. Goldratt’s work to the successful implementation in a range of services firms.”
From the Foreword by Erik Bush, Vice President, IBM Global Services
- Discover the powerful Theory of Constraints (TOC), and use it to drive continuous performance improvement in any services organization
- Identify the hidden constraints that are limiting your organization, and manage or eliminate them
- Use TOC to improve the way you manage resources, projects, processes, finance, marketing, and sales
- Determine whether your organization faces an internal or external constraint, manage that constraint accordingly, and anticipate where the next constraint will arise
- Release latent capacity shrouded by common business practices
- Simplify processes that have grown unmanageably complex
- Optimize your enterprise as a whole rather than suboptimizing individual business units
- Get buy-in to fundamental changes in strategy, tactics, and operations
Managing services is extremely challenging, and traditional “industrial” management techniques are no longer adequate. In Reaching the Goal, Dr. John Arthur Ricketts presents a breakthrough management approach that embraces what makes services different: their diversity, complexity, and unique distribution methods.
Ricketts draws on Eli Goldratt’s Theory of Constraints (TOC), one of this generation’s most successful management methodologies…thoroughly adapting it to the needs of today’s professional, scientific, and technical services businesses. He reveals how to identify the surprising constraints that limit your organization’s performance, execute more effectively within those constraints, and then loosen or even eliminate them.
This book’s relentlessly practical techniques reflect several years of advanced IBM research and consulting with enterprise clients. Step-by-step, Ricketts shows how to apply them throughout your most crucial business functions…from project management to finance, process improvement to sales and marketing.
Whatever your role in improving service delivery, processes, or profitability, this book gives you the tools to reach your goals…and go beyond them
- Identify, manage, and overcome your key constraints
Five steps to uncovering and addressing the real obstacles to improved performance
- Optimize core business functions, one step at a time
Improve the way you manage resources, projects, processes, finance, and marketing
- Implement TOC rapidly and effectively
Get buy-in, deploy infrastructure, and provide the right IT support?
Reaching The Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints
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